Answers to some of the most common questions we receive.
WHAT HAPPENS IF YOU HAVE TECHNICAL PROBLEMS AT YOUR CONTACT CENTRE?”
Our specialist contact centres are in London, Cambridge & Manchester. On the rare occasion we have a disaster or a glitch, we are able to use another of our UK locations to ensure a seamless transition for your calls. In short, we have back up and contingency plans in place in case of any unforeseen circumstances, technical or not, within the business.
DO YOU EVER OUTSOURCE ANY CALLS AT ANY TIME IN THE UK OR OFFSHORE?
No – we guarantee that calls into your business will only ever be answered by our professionally trained & courteous staff in one of our UK locations.
SOME BUSINESSES ARE NOT TRULY 24/7 – ARE YOUR OFFICES STAFFED & ANSWERING CALLS OUTSIDE OF NORMAL WORKING HOURS?
Yes – We are open 24/7 including bank holidays & Christmas. We have many customers who use us for our reliability & consistency outside of normal working hours. In fact, our job is to ensure that your business is always open to your customers!
HOW EASY IS IT TO GET SET UP WITH THE ANSWERING SERVICE?
It’s very easy: we provide you with a dedicated support manager who will set up the service seamlessly and professionally for you.
SO HOW DOES MOTOR ANSWERING WORK?
We help you set up your divert so that when you can’t answer a call to your business, it is instantly diverted to and answered by one of your dedicated Motor Answering Receptionists.
CAN YOU PROVIDE ANY CUSTOMER CALL REPORTING?
Absolutely. Because we understand that in-depth and comprehensive analysis is essential to your business, for complete transparency, we can provide analytics upon request so you know:
- Date and time of calls.
- When you received multiple calls at once.
- Which department your customers called (sales or service).
WHAT ARE YOUR OPENING HOURS?
We are open 24/7, every day of the year which means we keep your business open even when your dealership is closed, including bank holidays.